Shipping & Delivery Policy

1. Shipping Charges

Delivery is free of charge across India on every order placed through the Sahy Electric online store. Prices shown at checkout are inclusive of applicable taxes, and no separate freight, handling, or fuel surcharge is added at any stage.

2. Order Processing

• Orders are confirmed once payment is successfully received, and you will receive confirmation by email with your order number.
• In-stock items are dispatched within 2–3 business days of payment confirmation.
• Configurable DC fast chargers and made-to-order units are built to specification; lead times are confirmed in writing before the order is accepted.
• Orders placed on a Sunday or public holiday are processed on the next working day.

3. Delivery Timelines

Estimated transit time after dispatch:

• Delhi NCR and major metros: 3–5 business days
• Other cities and towns: 5–8 business days
• Remote, hill, and North-Eastern regions: 8–12 business days

These are courier estimates, not guarantees. Deliveries may be delayed by weather, strikes, regional restrictions, or other events outside our control. We will keep you informed if a shipment is running late.

4. Tracking Your Order

Once your order is dispatched we share the courier name and tracking number by email and SMS to the contact details given at checkout. Please ensure your phone number and address are accurate and complete, including a landmark where possible, as couriers may be unable to deliver to incomplete addresses.

5. Serviceable Areas

• We deliver to all serviceable pincodes across India.
• We do not currently ship internationally.
• If your pincode is not serviceable by our courier partners, we will contact you within 2 business days to arrange an alternative or issue a full refund.

6. Installation Scheduling

• Where installation is added at checkout (₹3,500), our team contacts you within 2 business days of delivery to schedule a convenient slot.
• Installation is normally completed within 3–7 business days of delivery, subject to electrician availability in your area.
• The installation covers standard certified wallbox mounting and a safety check. Additional civil work, extended cabling, or dedicated meter and load upgrades are quoted separately and are not included.
• Please ensure a suitable power point and safe access are available at the installation site on the scheduled day.

7. Delivery Checks & Transit Damage

• Inspect the packaging before accepting the shipment. If the carton is visibly damaged, opened, or tampered with, refuse delivery and inform us the same day.
• Report any damage discovered after opening within 48 hours of delivery, with photographs of the outer packaging and the unit, to amg@sahy.in.
• Claims raised after 48 hours may not be accepted by our courier partners and cannot be guaranteed.

8. Failed Delivery Attempts

Couriers typically make up to three delivery attempts. If delivery cannot be completed because no one is available, the address is incorrect, or the consignment is unclaimed, the shipment is returned to us. We will contact you to arrange redelivery. Repeated failed attempts caused by an incorrect address may incur a re-dispatch charge, which we will confirm with you before proceeding.

9. Cancellations & Returns

For cancellation, return, and refund terms, including timelines and eligibility, please see our Refund & Cancellation Policy.

10. Contact Information