Refund & Cancellation Policy

1. Cancelling an Order

• Before dispatch: You may cancel any order at no cost before it leaves our warehouse. The full amount, including any installation fee, is refunded in full.
• After dispatch: Once a shipment is handed to our courier, it can no longer be cancelled. You may instead refuse delivery or raise a return request under Section 2.
• To cancel, email amg@sahy.in or call +91 98100 00354 quoting your order number (format SAHY-YYYY-XXXXX).

2. Returns

You may request a return within 7 days of delivery, provided the product is unused, uninstalled, and returned in its original packaging with all accessories, cables, manuals, and the invoice.

• Return shipping for a change of mind is borne by the customer. For a defective, damaged, or incorrectly supplied unit, Sahy Electric arranges and pays for collection.
• Products are inspected on receipt. A unit showing signs of installation, electrical modification, or physical damage not reported at delivery may be rejected or subject to a deduction.

3. Items That Cannot Be Returned

• Installed units. Once a charger has been mounted and electrically commissioned, it cannot be returned for a change of mind. Manufacturing defects remain covered under warranty.
• Made-to-order and configured hardware. Configurable DC fast chargers and any unit built or customised to your specification are non-returnable unless defective.
• Products damaged by incorrect installation by a third party, electrical surge, water ingress, tampering, or use outside the stated operating conditions.

4. Damaged or Defective on Arrival

Inspect your shipment on delivery. Report visible transit damage within 48 hours of receipt, with photographs of the packaging and the unit, to amg@sahy.in. A unit that fails on first use is replaced at no cost. Where a replacement is unavailable, a full refund is issued.

5. Installation Charges

• The optional installation fee of ₹3,500 is refunded in full if the installation has not yet been carried out.
• Once a site visit or installation has been completed, the fee is non-refundable, as the service has been delivered. This applies even if the hardware is subsequently returned under warranty.

6. How Refunds Are Processed

• Approved refunds are issued to the original payment method used at checkout. We cannot redirect a refund to a different account, card, or UPI ID.
• Refunds are initiated within 2 business days of approval and typically reach your account within 5–7 business days, depending on your bank or UPI provider.
• For a returned item, approval follows inspection at our warehouse, normally within 3 business days of receipt.
• Product prices displayed at checkout are inclusive of applicable taxes; refunds are issued on the amount actually paid.

7. Failed and Duplicate Payments

If money is debited but your order does not confirm, the amount is normally reversed automatically by your bank within 5–7 business days. If it is not, contact us with your order number and the UPI or bank reference and we will trace and settle it. Duplicate payments for the same order are refunded in full.

8. Contact Information